Here’s what you need to know when ordering flowers online or over the telephone.

Earlier today, I joined Jennifer Litwin, host of “The Shop Cop,” a national consumer advocacy program that airs live every Thursday at 10 a.m. Pacific on Voice America Radio.

We discussed ways that consumers can make the most of their long-distance flower purchases, including my tips on avoiding ripoffs, poor-quality product and bad service.

Here’s a link to the 15-minute segment.

Some of the recommendations I shared with Jennifer’s listeners include:

Check local rants and raves on Yelp, the consumer review site (search “flower shops” by city). Find a certified floral designer in your city or in the city where you wish to send flowers at the American Institute of Floral Designers.